Privacy Policy
AskMartin is operated by Laboratoire Couleur Universel Inc. (“we,” “us”), a company registered in Québec, Canada, which is responsible for the personal information described here (the “controller” where that term applies). This Privacy Policy explains what we collect when you use the Site, how we use it, who we share it with, and your rights.
Privacy Officer. Our Privacy Officer is responsible for the protection of personal information at Laboratoire Couleur Universel Inc. For any privacy question, or to exercise your rights, contact: . We respond within 30 days.
1. What we collect
| Data | Why |
|---|---|
| First name and email | To identify your submission and send you an answer |
| Voice recording | The question you submit |
| Transcript of the recording | To read, analyze, and respond to your question |
| Approximate location (country, region, city) derived from your IP address, and your device timezone | To understand where questions come from, in aggregate |
| Traffic-source tags (how you arrived at the Site) | To understand which channels bring visitors, in aggregate |
| Submission timestamp and consent record (which boxes you ticked, when, and which version of the Terms and this Policy you saw) | To operate the service and keep a record of your agreement |
Location. We derive your approximate location from your IP address when you submit, using our hosting provider’s built-in geolocation. It is used only in aggregate to understand where questions come from. If you prefer not to share this, you can use a VPN, or ask us to delete the location data from your submission.
2. How we use it
- To transcribe, review, analyze, and respond to your question. AI tools assist with transcription, classification, and drafting; Martin reviews answers before they are sent.
- To create, edit, and publish content based on selected submissions, as described in our Terms of Use and only with the publication permission you give when submitting.
- To understand, in aggregate, where and what people are asking.
- To contact you with a response where appropriate.
3. Legal basis
We process your information to provide the service you’ve requested - receiving, transcribing, and answering your question (performance of a contract, where the EU/UK GDPR applies). We publish selected submissions on the basis of your consent, given via the publication checkbox when you submit, which you can withdraw at any time (see “Your rights”). Aggregate statistics rely on our legitimate interest in understanding our audience.
4. Who processes your data (third parties)
We use trusted third-party service providers to run the platform. Your data may be processed by providers in the following categories:
- Hosting, database, and file storage - to run the website and store your recording and details. Your submission data is stored in Canada (Montréal).
- Speech-to-text transcription - to convert your recording into text.
- AI processing - to classify your question and help draft the response. These providers receive the transcript only, without your name or email, and do not use it to train their models.
- Email delivery - to send you a response.
- Voice generation - to produce a spoken response in Martin’s voice, only if one is created. Your voice is never cloned or synthesized.
These providers act on our behalf under written data processing agreements and are only permitted to use your data to provide their service to us. We do not sell your personal information. You can request the specific list of providers we currently use by emailing .
5. Where your information goes
Your submission is stored in Canada. Some of our processing providers (transcription, AI processing, email delivery) are based in the United States, so parts of your information are processed there. Before working with any provider outside Québec, we assess whether your information will be adequately protected, and we put contractual safeguards in place with each provider - including, where the EU/UK GDPR applies, Standard Contractual Clauses or reliance on the EU-US Data Privacy Framework for certified providers.
6. How long we keep it
- Submissions that are not published (recording, transcript, name, email): deleted or anonymized 12 months after submission.
- Submissions used in published content: source materials kept while the published content remains publicly available, then 12 months.
- Consent records: kept for 3 years after the related submission is deleted, as evidence of your agreement.
- Aggregate statistics: anonymous and kept indefinitely.
You can ask us to delete your submission at any time - see “Your rights.”
7. Your rights
Depending on where you live, you may have the right to access, correct, or delete your information, to withdraw consent (including the publication permission), and to object to certain processing. To exercise any of these, email ; we respond within 30 days. You may also have additional rights under the law of your place of residence.
If you are in the EU or UK, you also have the right to lodge a complaint with your local data protection authority. In Québec, you may contact the Commission d’accès à l’information.
A note on published content: if you withdraw consent after your submission has been published, we will stop creating new content from it and make reasonable efforts to remove or de-identify content under our control, but we may be unable to remove copies already shared or downloaded by others.
8. Children
The Site is not intended for anyone under 18, and we do not knowingly collect information from minors. If we learn that a submission came from someone under 18, we delete it.
9. Security
We take reasonable measures to protect your information, but no method of transmission or storage is completely secure. If a confidentiality incident presents a risk of serious injury, we will notify the affected individuals and the Commission d’accès à l’information as required by law.
10. Changes
We may update this policy from time to time. The “last updated” date and version number above reflect the latest version.
11. Contact
Privacy questions, deletion requests, or consent withdrawal: our Privacy Officer, .